Privacy policy

1. Data controller

The controller of your personal data is:

• Company name: Sanitron Ingeniería de Purificación y Representaciones Cía. Ltda.
• Address: De los Eucaliptos E8-70 y calle E9, Quito 170307, Ecuador
• Phone: +593 99 871 1330 and +593 2 280 8126
• Email: info@sanitronec.com

2. Personal data we process

We only process the data you provide to us or that is generated when you use the site:

• Identification and contact: name, company, position, email, phone and city.
• Project information: technical data about your plant or your water that you share so we can advise you, such as analyses, flow rates or location.
• Communications: the content of the messages you send us by email, phone or WhatsApp.
• Billing data: company name, tax identification number and address, when you purchase our products or services.
• Browsing data: IP address, browser type, pages visited and data collected through cookies.

We do not request sensitive data, such as health information, ethnic origin or beliefs, nor data from children or adolescents.

3. Purposes and legal basis

What we use your data for	Legal basis
To answer your questions, information requests and quote requests.	Your consent and the application of pre-contractual measures you request.
To prepare technical and commercial proposals, and to perform supply, installation, service or maintenance contracts.	Performance of the contract or of pre-contractual measures.
To issue invoices and comply with tax, accounting and legal obligations.	Compliance with a legal obligation.
To send you information about our products, services, projects and news.	Your consent, which you can withdraw at any time.
To keep the site secure and understand how it is used in order to improve it.	Our legitimate interest and, for non-essential cookies, your consent.

We do not use your data for purposes other than those stated without informing you first and, where applicable, obtaining your consent.

4. Types of processing

Your data may be collected, recorded, organized, stored, consulted, updated, used, disclosed to the recipients indicated in this policy and deleted, by manual and electronic means.

5. Database and retention period

Your data is recorded in Sanitron’s customer and business contact databases. We keep it for as long as necessary for the purpose for which it was collected and, afterwards, for the periods required by the applicable tax, accounting and commercial regulations. Once those periods have elapsed, we delete or anonymize it.

6. Who we share your data with

We do not sell or rent your personal data. We only disclose it to:

• Providers of web hosting, email, messaging, cloud storage and site analytics services, solely to provide those services.
• Our office in the United States, when your inquiry or project requires its involvement.
• Manufacturers, carriers or customs agents, when necessary to supply the equipment you purchase.
• Competent authorities, when required by law.

Some of these recipients, such as technology service providers and our office in the United States, are located outside Ecuador. In those cases, we carry out the international transfer with the safeguards required by the LOPDP to protect your data.

7. Consequences of providing your data

Providing your data is voluntary. If you decide not to do so, we may not be able to answer your inquiry, prepare a proposal or provide our services. If the data you give us is wrong or inaccurate, our responses, proposals or invoices could be affected, so we ask you to keep it up to date.

8. Your rights

As the owner of your personal data, you may at any time exercise the rights of:

• Access: to know what data about you we process and how.
• Rectification and updating: to correct inaccurate or incomplete data.
• Erasure: to ask us to delete your data when it is no longer necessary or when the processing has no legal basis.
• Objection: to object to certain processing, such as receiving commercial information.
• Portability: to receive your data in a structured, commonly used format.
• Restriction of processing: to ask us to limit the use of your data in the cases provided for by law.
• Not to be subject to automated decisions: we do not carry out automated assessments or profiling that produce legal effects on you.

You may also withdraw the consent you have given us at any time, without affecting the lawfulness of the processing carried out before the withdrawal.

9. How to exercise your rights

Write to us at info@sanitronec.com with the subject “Personal data protection” and state your name, the right you wish to exercise and, where applicable, the data your request refers to. To protect your information, we may ask you to verify your identity.

We will respond to your request within a maximum of fifteen (15) days, in accordance with the LOPDP.

If you believe we have not properly handled your request, you may file a complaint with Ecuador’s Superintendency of Personal Data Protection.

10. Information security

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure, such as encrypted connections, access control and backups. No system is completely infallible, but we review these measures periodically.

11. Cookies

This site uses its own and third-party cookies. Technical cookies are necessary for the site to work, for example to remember the language you chose. Other cookies help us understand how the site is used, and some embedded services, such as Google Maps or WhatsApp links, may set their own cookies according to their policies.

You can set your browser to block or delete cookies. If you do, some site features may not be available.

12. Links to other sites

Our site may contain links to third-party sites, such as manufacturers or social networks. We are not responsible for their privacy practices, so we recommend that you review their policies.

13. Changes to this policy

We may update this policy to reflect legal changes or changes to our services. We will publish the current version on this page with its update date.